Do you get excited about customer satisfaction?
Are you convinced that customer loyalty comes from good customer service?
And do you want to lead a team to deliver excellent performance?
Then you are the candidate we would like to find!
Nowadays, clean is synonymous with safe and healthy. Our client, an international manufacturer of cleaning machines and solutions, is working hard to achieve these goals for their industry.
For them we would like to find an enthusiastic Customer Service Manager (NL/EN) Full-time, for the location in Almere. You will lead the Customer Service Team that works for the Benelux/France region.
What are the responsibilities as a Customer Service Manager?
We would like to find a candidate who leads, manages and advances the Customer Service Team, in order to provide even better service to customers and thus lift the department to a higher level with sustainable, innovative improvements.
To this end, you manage, coach and develop employees and ensure succession plans. You represent the Customer Service department at Senior Management Level. You have regular contact and coordination with local and regional stakeholders or colleagues from other leading function groups within the organization, to promote collaboration from leadership to continuously improve processes and systems.
In addition, you work closely with the Regional Team Benelux/France to translate the business strategy on a global level into local actions and initiatives, identifying the main priorities for improvement and aligning them with the relevant business partners via KPIs.
You ensure development of and compliance in the use of important software tools of the organization such as SFDC, SMAX, TALKDESK & SAP.
You manage incoming Sales and Service requests by using the data in the ERP (SAP/LN), CRM (SFDC) and online tools (E-Comm). You actively follow the Order to Cash process, proactively approaching customers when there are deviations from the SLA’s made. You develop knowledge about the most important business partners and thus stimulate sustainable relationships for the organization.
You pursue and initiate opportunities for improvements and motivate efficiency in order to stimulate growth with excellent service provision at the forefront.
You also manage the performance of the outsourced partner to strengthen the high level of efficiency, process improvements and customer loyalty.
What are you bringing?
You have leadership, analytical and problem-solving skills and a Bachelor degree in the field of economic study.
You act ethically and reliably and keep the customer’s needs of paramount importance.
You know how to communicate with impact, work on your own initiative and speak a clear language
You are fluent in Dutch and English, both orally and in writing. French is an advantage.
You have 3-5 years of experience as a team manager, where you have managed a team and you have stimulated the team’s commitment, among other things through coaching, clear agreements using follow-up systems. You have proven business improvement skills.
You have hands on experience in ERP systems such as SAP Salesforce/SFDC/SMAX and MS Office (Excel)
Who are we?
Works For Me is a job placement agency with a heart for personnel in internationally operating organizations and healthcare. Our target group is personnel for Operations Management. These employees provide good service and are involved in efficient business processes. Always with a view to fine care for the client.
Client company:
Today, the cleaning industry makes an important contribution to health and safety. New technical developments and innovations ensure that clean is also environmentally friendly. A lot of effort is put into this! As a producer, our client is a driving force behind these developments.
They work internationally as one team with one agenda, with different colleagues at different levels supporting each other in these dynamic times. Being part of this organization also means you have the freedom to express your opinion and do what you do best. They embrace diversity and equality in an inclusive work environment. They bring out the best in you through a practical approach and motivate you to bring your input, your ideas to life. With them you can lead, innovate and collaborate to create a better, cleaner and healthier world for all.
What is the offer?
In addition to a competitive salary based on suitability and experience, there is also a travel and expense allowance, plus 25 vacation days + 5 ADV days. You have the flexibility to partly work from home. Naturally, a pension accrual is a part of the fringe benefits. Our client is a great employer who, in addition to a good salary, also invests in your own personal, professional and international development.
This vacancy is for permanent appointment with a 7-month starting contract with an option to get an extension afterwards, with a view to permanent employment. They work in accordance with collective labour agreement standards and additional general terms and conditions of employment. Full-time is a working week of 38.75 hours at this company.
Press the ‘solliciteer’ button and add your motivation with your CV. Then we will get in contact with you soon to discuss your application. Do you have questions? The best way to reach us is by e-mail info@worksforme.nl . Mention the title of the vacancy in the subject.